At StratComm we’re always looking for good people who fit seamlessly into the controlled chaos.
We seek the early risers, the go-getters, and the multitaskers. The people with high energy and extreme attention to detail, who can manage multiple tasks on a tight deadline with enthusiasm and a sense of humor. StratComm staff members are smart, savvy, and enjoy a challenge.
And we can promise, it is not just a nine-to-five position. From late night calls with clients in Indonesia to early morning emails from court recorders across New England, we don’t rest until the job is complete and the client is satisfied.
If you feel you have what it takes, we would love to hear from you!
ABOUT STRATEGIC COMMUNICATIONS, INC.
Strategic Communications (StratComm), based in Natick, Mass., is a project management firm providing technology solutions, training, content development, and advanced business consulting services. Now celebrating our 40th year in business, we serve the needs of Fortune 500 companies, 18 federal agencies, and all branches of the Armed Forces.
We manage large, high-profile, often mission-critical programs worldwide for leading organizations such as IBM, VMware, Goldman Sachs, the U.S. Navy, the U.S Air Force, the U.S. Department of State, Department of Veterans Affairs, USAID, Treasury, and many other prominent companies and government agencies.
We develop and subsequently manage complex programs for the federal government utilizing emerging technologies to develop innovative solutions for our clients. Examples of our work include online training and testing programs for VA and for hundreds of U.S. Embassies worldwide, providing federal courtroom hearing monitor services to the Social Security Administration, and procuring and delivering thousands of pallets of educational supplies worldwide for USAID and the U.S. Department of State.
Our headquarters house a core team of seasoned professionals who manage a large number of offsite contractors. As a team, we interact with clients spanning many different sectors, projects, and communications challenges; to succeed, we rely on each and every member of the team. We are agile, high-energy, innovative, and believe positive teamwork and open communication leads to the development of creative solutions to the most complex challenges. At StratComm, we all have a very strong work ethic and an entrepreneurial spirit—and most importantly, a sense of humor.
Actively Seeking:
- 508 Remediation Specialist
- Assistant Project Manager
- Verbatim Hearing Recorders
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Job Announcement: 508 Remediation Specialist
Description
StratComm seeks Information Technology (IT) professionals with experience in Section 508 and W3C WCAG Accessibility assessments, remediation, and testing for immediate contract positions. As a remediation specialist, you must be able to demonstrate knowledge of Section 508 and WCAG 2.1 best practices for electronic documents (e.g., PDF, Word, Excel, PowerPoint) in order to both accurately identify accessibility issues, identify potential accessibility barriers and violations, and to remediate documents against current standards to compliance.
Experience in accessibility-related user interface (UI) best practices for web sites, mobile device applications, and software applications desired but not required.
Responsibilities
- Perform complete audits and validation testing on documents, based upon Section 508 and/or W3C WCAG accessibility guidelines.
- Remediate MS Word, MS Excel, MS PowerPoint and PDF documents.
- Remediate HTML a plus.
- Use Assistive Technologies, such as screen reader software (JAWS, WindowEyes), and Accessibility test tools.
- Write detailed findings to document identified issues and recommend potential solutions and best practices for remediation of accessibility violations.
- Interact with clients to help educate them on accessibility issues and guide them through the process of remediating authoring documents (Word, InDesign, etc.).
- Assist in writing proposals, estimating, and evaluating documents for intake.
Requirements
- Experience testing electronic documents (PDF, Word, Excel, and PowerPoint) for Section 508 compliance.
- Excellent written communication skills for heavy documentation; verbal communication skills for client facing training and support.
- B.A. or B.S. in computer science, information technology, human computer interaction, or related field a plus.
- Knowledge of Section 508 requirements for IT software and hardware.
- Familiarity with Federal Government accessibility testing is preferred.
- Knowledge of Web Content Accessibility Guidelines (WCAG) 2.0 is a plus.
- Knowledge of HTML semantics/tagging, hyperlink integrity, and remediation of Section 508 accessibility issues a plus.
- Experience working effectively with several clients or project teams simultaneously in a fast-paced environment.
- IAAP CPACC Certification is ideal
- Experience with Netcentric’s Commonlook Global PDF Access a plus
Job Announcement: Assistant Project Manager
Description
Immediate opening for a well-organized Assistant Project Manager (APM) with a demonstrated customer service background. Must be local and available to work in our Natick office. This position will allow a customer service professional to gain hands-on experience in project management and an opportunity to further expand their skills.
Our firm manages the Social Security Administration’s (SSA’s) Verbatim Hearing Recorder (VHR) program. With success in our management of the program across the country, the company has been tasked by the Social Security Administration to manage additional locations requiring growth of our in-house team. An Assistant Project Manager is responsible for working with local SSA offices. The Assistant Project Manager oversees the hiring, onboarding, scheduling, and communications of the VHRs, who operate the digital recording systems to record the proceedings during Disability Appeal hearings held by SSA in their assigned regional offices. The Assistant Project Managers also serve as the liaison between the VHRs and SSA offices.
Reporting to a Regional Project Manager, the Assistant Project Manager will need to be extremely well organized, able to work with multiple stakeholders; working directly with the SSA Hearing Office management and staff members as well as VHRs. The APM will work on tight deadlines, build rapid and continuing rapport with Social Security staff and VHRs by phone and email, exhibit excellent attention to detail, as well as being familiar with data management and understanding the impact of program metrics. To ensure success, the APM needs to have demonstrated interpersonal and organizational skills, the ability to multitask, an exemplary phone manner, and a desire to provide a high level of satisfaction for client and staff.
Key Responsibilities include but are not limited to the following:
- Manage the scheduling of VHRs
- Adhering to procedures to ensure the highest possible hearing coverage and satisfaction for the SSA and claimants
- Proactive real-time problem solving to maintain highest level of service
- Maintain active daily communications both by phone and email between VHRs and SSA offices
- Clear and concise communication to the VHRs and SSA
- Work with and support the Regional Project Manager to uphold all contractual requirements with the Social Security Administration
Qualifications
- Bachelor’s degree preferred (relevant experience may be considered in lieu of a BA)
- Proficient with Microsoft Office applications
- Minimum of 2 years of demonstrated customer service and administrative responsibility (e.g., call center, customer support)
- Extremely detail-oriented and able to accurately resolve complex issues
Job Announcement: Verbatim Hearing Recorders (Part-Time Position)
Description
StratComm, Inc. manages Verbatim Hearing Recorder (VHR) services (similar to Court Recording) for the Social Security Administration's Office of Disability Adjudication and Review (ODAR). We are seeking dependable and detail-oriented people to work part time in these freelance positions to record the proceedings and take notes during SSA appeal hearings held at ODAR locations. The hearings are scheduled one month in advance.
Responsibilities
- Learning the required procedures and the use of the equipment and software provided.
- Escorting claimants to the hearing room, ensuring they understand the process of the hearing.
- Setting up the digital recording equipment and ensuring it is functioning properly prior to the start of each hearing.
- Operating the equipment and annotating the digital recording in order to provide an index of events during the hearing process.
- Submitting a complete and audible digital recording of the hearing, including exhibits offered by the claimant or representative.
Requirements
Candidates must be comfortable with technology, including the use of computers, digital recording equipment, teleconferencing equipment, and smartphones. Excellent typing skills (minimum 30 wpm), a professional demeanor, and good communication and listening skills are essential. Candidates must display compassion when dealing with claimants and maintain the confidentiality of their personal information. This position requires vehicle ownership for certain locations and a smartphone, since reliable transportation and communication with the home office and Team Lead is critical. Candidates must have a high school diploma or GED. Veterans are strongly encouraged to apply.
This is a contract position. Previous experience as a transcriptionist is helpful, but not required.
It will be necessary to apply for and obtain a security clearance, which will include fingerprinting. StratComm will assist in this process.
StratComm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are a certified Service-Disabled Veteran-Owned Small Business.
Required education:
- High school or equivalent
We are currently seeking candidates in several locations across the country.
To apply, please send a cover letter, resume, and two references to info@stratcomminc.com as soon as possible.